FAQ’s
Got questions? We’ve (hopefully) got answers to every question you might have about Vax Product Testing.
Vax Product testing: Frequently asked questions
Our FAQ cover a range of topics from the basics of our product testing programme, to how to sign up, and the process receiving and testing your chosen product.
Still got questions?
We value customer feedback to improve our range of carpet washers, cordless vacuums, steam cleaners, and corded vacuums. Testing helps us understand real-world performance and customer needs.
Sign up on our product tester platform, complete the questionnaire for products you're interested in, and keep your details up to date.
Testers are matched based on their profile and product preferences to ensure a good fit for the product being tested.
You will receive instructions on how to use the product and how to submit your honest feedback within the testing period.
Yes. Providing feedback is essential. Failure to submit a review may result in the need to return the product and may affect your eligibility for future testing opportunities.
Absolutely. Honest feedback helps us improve. Negative reviews will not affect your future participation.
If you do not submit your review within the required time, we may ask you to return the product. Continued failure to provide feedback may prevent you from joining future tests.
Once the testing period is complete, you get to keep the product. We ask that you handle it with care during testing to ensure it remains in good condition.
Yes. Transparency is important. Please mention that the product was received as part of a VAX testing program.
Yes, you may use your review on multiple platforms as long as it is honest and accurate.
Our tests cover carpet washers, cordless and corded vacuums, steam cleaners, and other cleaning appliances.
If you encounter any issues, please consult the user manual first. If the problem persists, contact our customer support team for assistance.
The testing period varies per product but will be communicated clearly when you receive the product.
Yes, testers in our pool will be notified when new products are available for testing.
Yes, you can express interest in multiple products, but selection depends on matching criteria and availability.
Please visit our Customer Services page at http://www.vax.co.uk/contact for assistance.
You will receive your invite to complete your review 7 - 10 days post receipt of the item.
Find out more about product testing with vax
Get the full scoop on becoming a product tester, from checking your eligibility to participate, to how long to test the product, and detailed FAQ's of the review process